What’s wrong with the world?

In order for me to transfer my domain name to a more reasonably-priced registrar, I have to fill up a fax form (there was an online processing error, my old web host doesn’t want to help me, and my outgoing registrar says they can’t touch my account which is still technically under my old web host).
In order for me to avoid being treated like a criminal, I have to fill up a paper income tax form due to what is most likely a technical glitch.
Whatever happened to e-empowerment???