Lucian writes about the problem he's experienced with Dell.
We're having similar problems with our new Dell laptops. First, we discovered that the Bluetooth cards we had opted for, were not installed in our laptops. We notified them about this.
Then, after 2 days of usage, my hard drive started making loud noises and I was faced with the blue screen of death. This noise persisted over the weekend. The hard drive had to be replaced.
Dell sent a replacement hard drive to our office. Actually, they somehow managed to send us two hard drives. (Incidentally, the packages were addressed to two colleagues but both their names were misspelt.) So they needed to collect one hard drive back.
The Dell guy came over to replace my hard drive. However, he was not the same guy who was supposed to install our Bluetooth cards. Huh? They send different people for different parts?
It has been a couple more weeks since my hard drive's been replaced, and we have yet to see the guy who's supposed to install our Bluetooth cards. We're going to send them another reminder.
We would not have chosen Dell if their quotation hadn't been the cheapest by a mile. We had a premonition about it, but what can we say? "Even though Dell's price is cheaper, we still don't want it. No, we want to spend a couple thousand more bucks just for the quality assurance and higher standards of service that another brand has a reputation for." We can't. It's not our own money we're spending and we shouldn't be doing anything wasteful.
I would have loved using a Dell in the late 90's, and maybe even the early 2000's, but not now. Their reputation has gone downhill and I get the impression that they don't really care about their customers. Now at least I can speak from first-hand experience.