Jakob Nielsen on his two-hundredth Alertbox, outlining the milestones in his usability doctrines:
In what might be its most striking victory, the Alertbox ushered in the decline of the glamour design agency. Sure, there are still a few glamour agencies left, and a company that wants to waste money on an unworkable website can easily find designers eager to take the money in exchange for a beautiful, if useless, site. But the average Web design agency pays attention to usability these days. Most bigger agencies have hired usability professionals, and it's common for clients to actually request websites that work, not just pages that look good.